A major aspect of the business process is demand management. Critical in an upturn, we ensure that customers’ required demands are met to seize market opportunities abound in the market place. The process that takes place involves the close cooperation of the customers, central planning organization in TSMC and NXP and the Marketing and Business Development Department in SSMC. Equally important during a downturn, we strive hand-in-hand with our customers to manage the uncertainties in the market.
With demand management securing production capabilities, the next crucial step is order fulfillment. When the orders are received at SSMC, we are committed to respond with a delivery commitment within 1 working day. The orders are then scheduled for processing. Within the order process, the lead-time between orders received and wafer starts is also kept in check. The production batches are monitored closely to assure on time delivery.